Terms and Conditions
This website is operated by Sundholm Style. Access to and use of the website or any of its associated products or purchase services is provided by Sundholm Style. Please read these terms and conditions carefully. But using the website, this signifies that you have read, understood and agree to be bound by the terms.
All Sundholm Style content, products and prices depicted on this website are subject to change without notice at any time. We make the best effort to display the images and descriptions of our products correctly, including the colours and care instructions. We do not provide price protection or a refund in the event of a price change or a promotional offering. Sundholm Style takes pride in ensuring that our advertised products are available, however, if discrepancies or technological faults do occur, the customer is entitled to a full refund.
All care instructions can be found on the label in the side seam of each garment as well as on each garment product description on our website.
All prices displayed on the Sundholm Style website are in AUD.
Exchanges and Refunds
Sundholm Style does not exchange or refund for change of mind. A refund will only be issued where the garment is deemed faulty or if an alternative size is unavailable for exchange. For all faulty returns, we will assess the fault and will either repair or replace the garment. If the item is no longer in stock, a full refund will be issued.
Exchanges will be granted if the following circumstances are met:
- The a different garment size is required.
- The garments are in saleable condition, in their original packaging with all swing tags attached.
- The garments have not been worn, damaged, altered or washed.
- You notify Sundholm Style via e-mail (firstname.lastname@example.org) within 7 days of receiving the product. The garment must be sent within 7 days after return approval via e-mail. Garments received 7 days after approval will not be accepted.
- The original invoice must be provided as proof of purchase.
Garment returns or exchanges are to be sent to PO Box 193, Albany Creek, QLD, 4035.
Once your return is received, we will notify you via e-mail and process your refund/exchange within 5 business days. Please allow an additional 30 business days (duration depends on your card provider) for your refund to appear in your account.
All purchases on sale items are final. Sale items will not be accepted for return or exchange.
Return shipping is payable by the customer and must be sent via a prepaid and traceable method to ensure safe and documented delivery. Sundholm Style takes no responsibility for missing incoming deliveries.
The customer bares full cost of return postage in addition to the postage of their exchange item. The original shipping charges are non-refundable.
Please email email@example.com for all issues or additional questions regarding the return and exchange of items.
Sundholm Style respects your privacy and it is of utmost importance to us that all information provided by you is secure.
We are committed to protecting the privacy of all our customer’s personal information. We will only use customer’s personal details for transactional purposes and will not communicate your personal, contact or payment information to third parties. We take electronic precautions to protect the personal information we collect from you from any unauthorised access.
By providing us with your email address, you do give consent for Sundholm Style to subscribe you to our email database. All information collected is used solely for the purpose of assisting in providing you with the relevant information; notify you of sales, offers and new products available.
Sundholm Style only retails and ships Australia wide. Orders will be sent via Australia Post using express service. Please allow 2 days processing time for orders (unless purchased as pre-order). Orders will be received the next business day after dispatch.
Shipping costs are $10.50.
Free shipping is granted on orders over $300. In the instant that we offer free shipping on all orders, we will provide you with a code that you can use when completing the check-out process.
Once your order is shipped you will receive a shipping confirmation and unique tracking number to track the delivery of your goods.
All purchases made on weekends and public holidays will be processed on the following business day.
Use of the Sundholm Style Website
The content, text, style information and imagery displayed on the Sundholm Style Website are the property of or are used with permission by Sundholm Style. The website content is protected by Australian and International copyright and may not be used unless you have prior written permission. If you wish to use any material from this site, please contact us via the email form no our contact page.
You are responsible for maintaining the confidentiality of your account information and password. You agree to accept responsibility for all activities that occur under your account or password.